Applies to you if: you recently purchased a home in a community that Zeal Community already manages.
Good to know
New owner accounts are typically set up to start at a zero balance (or a credit) after closing. Your starting balance is based on the closing documents and payment information provided by the title company.
We send invitations after we receive your owner registration details from the title company and an email address is provided. Once we receive that information, we provision your online account and send an invitation to activate it.
This usually means we do not have your email address on file yet. If you need access now, submit a request here: Portal Access Request Form.
Proof of ownership is required (for example, a copy of your deed).
Credits are common during a sale. For example, a month of dues may be collected during settlement. If the credit does not show right away, do not worry. Once we receive the title company payment and apply it to your account, your ledger will update.
This is typically completed within 15 days.
It can be normal during the first days after closing while we receive and apply closing documents and payments. If something still looks off after about 15 days, contact your community support email and include your community name, property address, and any relevant closing documentation.
Start on your community website (Hub) for community-specific services and self-service options. If you have online account access, use your secure owner portal for membership-only items like payments and private documents.