Access to the Secure Resident Center is created automatically in most cases. This article explains when to expect your invite, what to do if you did not receive it, and how to reset your password if your activation link expired.
How you receive access automatically
When you purchase a property in a community we manage, your account is created as soon as we receive your registration details from the title company. Registration may be provided through a form we share with the title company, or through a self-service QR code (virtual welcome page) they can share with you.
Once we receive your registration information and an email address is included, we provision your Secure Resident Center account and send an invite to activate it.
What to look for
Watch for an email from Zeal Community with the subject: Your owner account with Zeal Community is waiting!
Inside the email, select Activate Account to create your password.
Invites expire
Activation links expire for security reasons. Our system may attempt to send you another invite automatically. If you still cannot activate your account, you can request a new invite or use the password reset option below.
If we are starting management for your community
If you already live in a community we are about to start managing, your portal access is typically created on our first day of management. For example, if our go-live date is the 1st of next month, you should expect the activation email on that date or sometimes the day before.
In some transitions, there may be a delay depending on the information we receive from the prior management company. In those cases, we may initialize accounts with limited information and complete updates as additional records are received.
If you need access now
If you need access and you have not received an invite, submit a request using this form:
Proof of ownership is required
To protect your account information, this form requires proof of ownership (for example, a copy of your deed).
After you submit the form, watch for an email from our system with instructions to create your password.
Password reset if your activation email expired
If your activation email expired (or you cannot find it), you can reset your password using the link below:
Reset your Secure Resident Center password
If your email address is on file, submitting the password reset form will send you a new email to set your password. Make sure you use the same email address we have on record for your ownership account.